Academic support and learning resources in TNE: Delivering student success across borders

In my previous article in this series, I argued that if transnational education (TNE) is to fulfil its enormous potential, we need to look beyond partnership agreements, regulatory frameworks and recruitment targets and focus much more intentionally on the student experience. That experience begins long before graduation. It starts the moment a student attempts to navigate an online learning platform, searches for academic literature, submits their first assignment or seeks help after receiving disappointing feedback.

For students studying through TNE, academic support is often one of the most significant factors shaping their confidence, engagement, and ultimately their success. Yet it is also one of the most complex aspects of international partnership delivery.

I believe that the question is not whether students have access to support. Most partnerships can rightly point to virtual learning environments, online libraries, academic skills resources, and local teaching teams. The more important question is whether students studying thousands of miles away experience the same opportunity to succeed as their peers on the home campus. And that distinction matters.

Academic equivalence does not necessarily require identical experiences, but it should require equivalent opportunities to achieve learning outcomes. As TNE continues to diversify across franchise arrangements, validations, joint programmes, international branch campuses, articulation pathways, and increasingly flexible digital delivery models, ensuring that equivalence becomes both more challenging and more important.

Academic support is more than providing resources

It is tempting to think about academic support as a collection of services: access to journals, study skills workshops, writing centres or library inductions. But in reality, academic support is an ecosystem. Students need access not only to resources, but also to guidance on how to use them effectively. They need timely feedback, opportunities to ask questions, confidence in academic expectations, and clear pathways to seek help when difficulties arise. Many students entering TNE programmes are also navigating unfamiliar approaches to learning. Expectations around independent study, critical thinking, referencing, group work or academic integrity may differ considerably from previous educational experiences. What appears straightforward to academic staff may represent a significant transition for students.

Supporting that transition should not be viewed as remedial work. Rather, it is an essential component of helping students succeed within a different academic culture.

The challenge of delivering consistency across multiple locations

While one of the greatest strengths of TNE is its ability to bring internationally recognised qualifications closer to students, it also creates one of the sector's greatest operational challenges.

Unlike a single campus, TNE partnerships operate across different educational cultures, regulatory systems, technological infrastructures, languages, and institutional environments. A student studying the same programme in Kuala Lumpur, Cairo, or Tashkent may technically be enrolled on the same degree, but their day-to-day academic experience can look remarkably different.

Some partnerships benefit from sophisticated digital infrastructure, extensive local library collections, and highly experienced academic support teams. Others operate in environments where internet connectivity is less reliable, access to licensed databases may be more limited, or students balance full-time employment alongside their studies. These differences do not necessarily indicate lower quality, but they do require thoughtful adaptation.

Successful partnerships recognise local realities while remaining focused on achieving equivalent academic outcomes.

Technology has transformed access, but not necessarily engagement

Digital technologies have undoubtedly reduced many of the barriers that once separated TNE students from their home institutions. Virtual learning environments, online library collections, recorded lectures, AI-enabled learning tools, digital assessment platforms, and virtual academic advising have significantly expanded access. However, access alone does not guarantee engagement.

Institutions often monitor whether students have been given access to online resources, but far fewer examine how confidently those resources are being used. Students may have thousands of electronic journals available to them while remaining uncertain about where to begin their literature search. Similarly, an extensive online study skills repository has little value if students are unaware it exists or find it difficult to navigate.

Academic support therefore requires active engagement rather than passive availability.

Partnership working makes the difference

Perhaps more than any other aspect of TNE delivery, academic support illustrates why successful partnerships depend upon genuine collaboration rather than contractual compliance alone, as responsibility for supporting students rarely sits neatly with one institution.

Home universities typically retain responsibility for academic standards, while local partners often provide much of the day-to-day teaching and student support. This shared responsibility requires strong communication, mutual trust, and clearly defined expectations. The most successful partnerships I have encountered tend to move beyond simply dividing responsibilities. Instead, they invest in joint approaches to staff development, regular dialogue between academic teams, and shared ownership of the student experience. As a result, academic support becomes something both institutions continuously refine together rather than something either side simply delivers.

Listening to students

One of the most valuable sources of insight is often the students themselves. Student surveys frequently measure overall satisfaction, but they may not always reveal the practical barriers students encounter during their academic journey. Questions such as these can often generate more meaningful conversations:

• Do students know where to seek academic help?
• Are support services available when students actually need them?
• Do students feel comfortable asking questions?
• Are learning resources accessible within local contexts?
• Do students understand what academic success looks like?

Listening to these experiences allows institutions to identify relatively small improvements that can have significant impacts on student confidence and achievement.

Moving beyond compliance

Quality assurance frameworks rightly examine whether institutions provide appropriate academic support. Increasingly, however, universities are recognising that compliance should represent the starting point rather than the destination. As competition within international education intensifies, the quality of the student experience is becoming an increasingly important differentiator.

Students are unlikely to judge their university primarily on the wording of partnership agreements or the sophistication of governance structures. Instead, they will remember whether they felt supported when they struggled with an assignment, whether feedback helped them improve, whether they could easily access learning materials, and whether they felt genuinely connected to their university. Those everyday experiences often shape perceptions of institutional quality far more than the organisational arrangements operating behind the scenes.

Looking ahead

As TNE continues to evolve, academic support will become increasingly important. Artificial intelligence, personalised learning technologies, hybrid delivery models, and expanding global partnerships will all create new opportunities to support students more effectively. At the same time, these developments will require institutions to think carefully about digital inclusion, staff capability, academic integrity, and equitable access across diverse international contexts.

Perhaps the most important question institutions that are serious about TNE and their student experience can ask themselves is not whether overseas students receive the same support as students on the home campus. Instead, they should ask themselves whether they are "giving every student, wherever they study, an equivalent opportunity to succeed?"

The answer is unlikely to be found in a single policy or platform. It will emerge from thoughtful partnership working, continuous dialogue, and a shared commitment to placing students at the centre of international education.

In my next article, I will explore another important dimension of the TNE student experience: language and communication, and how institutions can help students navigate both academic expectations and intercultural learning across increasingly diverse partnership environments.

– Dr Suzanna Tomassi is Executive Director of External Affairs at NCUK, a leading UK pathway provider, and Founder of CoachEd Global, a consultancy specialising in executive coaching and global education advisory.

She is a highly experienced strategic leader and board member with over 20 years’ expertise across UK Government and higher education. Her work focuses on internationalisation, governance, risk oversight, commercial growth, and organisational transformation. Suzanna’s career spans the UK Department for Business and Trade and four major UK universities, where she has shaped national policy, strengthened regulatory and quality frameworks, and led large-scale international expansion initiatives.

An expert in transnational education and global operations, Suzanna has driven multi-country growth strategies, co-authored accreditation guidelines, and facilitated major international investments in UK higher education.

For additional background, please see:

• "Beyond borders: Why student support matters more than ever in transnational education"