fbpx
Market intelligence for international student recruitment from ICEF
16th Feb 2022

Are you paying enough attention to parents in your recruitment marketing?

Short on time? Here are the highlights:
  • Parents play a key role in students’ decision-making about study abroad, and understanding their most pressing needs, questions, and priorities in the COVID pandemic era is crucial for institutions everywhere
  • As well as marketing directly to parents, institutions can also choose to consider parents as partners in spreading the good news and key facts about their school to other parents

The best international education marketers understand that it isn’t only students who have dreams for their future lives and careers, but also their parents. Parents are often deeply involved in student’ decisions about study abroad, including choice of destination, institution, degree, and accommodation. The stakes are especially high for the many parents who are (literally) banking on the hope that their children’s education, quality of life, and eventual income will be better than theirs.

Research underlines the importance of parents for recruiters. A 2018 survey conducted by research firm EAB among 5,580 college-bound students found that more than three-quarters of students indicated that their parents were highly influential, second only to email from colleges and higher than the opinions of friends in college or current classmates. Another EAB study of 1,500 parents of college-bound students found that 74% felt that colleges should communicate with them directly.

Parents, adds the The Ambassador Platform, “have a unique and compelling perspective that your marketing and admissions team cannot match. They understand and relate to prospective parents, providing organic insights and advice based on real-world experience… Every parent who sends their child to your school is a valuable advocate in waiting. After all, they're trusting you to look after the most important people in their lives. It's hard to think of a better endorsement.”

The pandemic has amplified the need to reach out to parents

Acknowledging parents as key stakeholders whose needs must be considered during recruitment as well as during students’ time enrolled is more important than ever as a result of the pandemic. The ordeal has left some families less financially secure than before it began, and it has naturally increased parents’ concerns about how safe students will be – and how cared for by institutions, other students, and governments – if they travel to another country.

In short, parents need more assurances and ongoing communication than they might have pre-COVID. Ensuring that you have good, targeted information for parents on your website is a must. Better yet, add a personalised email marketing campaign to the mix so that parents feel especially engaged with your institution.

The University of Toronto’s parent newsletter strikes a respectful and sincere tone, relegating marketing speak to the background and instead sharing knowledge. Source: Higher Education Marketing

Social media is another channel to investigate, and there are influential parent-only groups to be found and engaged with, including Circle of Moms, which Higher Education Marketing (HEM) describes as “an influential WeChat group consisting mostly of mothers of Chinese students who are interested in sending their children to education institutions in the United States.”

Money matters

HEM points out that parents may be more concerned with financial considerations than students are, since they are often more responsible for funding students’ education than students themselves. They advise institutions to provide “a transparent breakdown of tuition, room and board, and other fees – clarify the specific rates for international students as well as typical payment options, budgeting advice, scholarship opportunities and other frequently asked questions.”

EAB research underlines how important transparency about costs – and advice about budgeting – is when communicating with parents. Their research found that more than a third of parents “aren’t sure at all about how much to pay for their students’ education—and 43% reported being unsure if they could afford any college at all.”

Harness the power of parents

Parents are also powerful brand advocates. When their children are experiencing success at an institution – not to mention being presented with amazing training opportunities and going on to good careers – parents will tell their friends, friends whose children may also be considering study abroad. What’s more, many of them will be happy to tell other parents they don’t know. Leveraging their excitement can be done in a number of ways, including:

  • Creating an online forum for current and prospective parents to share information – The Ambassador Platform (TAP) notes some of the most powerful elements of Dulwich College Singapore’s forum here;
  • Gathering written/video testimonials from happy parents that can be housed in a special section of the institutional website;
  • Engaging parents in local recruitment activities (e.g., volunteering at events, speaking in schools).

Get sophisticated – consider segmentation

Not all parents of international students are alike, of course – their priorities, circumstances, culture, and language will differ greatly according to which country they are in. HEM advises,

“Developing multiple student and parent personas for your top source markets can be a good first step toward clarifying the unique cultural backgrounds, academic motivations and concerns influencing your diverse prospects’ study decisions. Start from your experience with your current students and common questions to your admissions advisors, then add emerging social, economic and political considerations affecting recruitment. The resulting profiles can help to customize marketing approaches and key messages for each market.”

Essential questions to answer

HEM provides a comprehensive list of essential information for parents that is especially relevant in a COVID era where governments’ and institutions’ policies have so drastically affected the lives of international students. They advise institutions to provide information on:

  • How policies impact international students;
  • Any flexibility in study options “such as the opportunity for blended learning and multiple majors, effective teaching approaches and potential benefits of less expected career paths”;
  • “Which immigration documents are needed – provide helpful links for accessing visas to study and work”’
  • Practical information such as “orientation and pre-arrival programmes, registration and housing information, meal plans and food options, transportation concerns, and ongoing support services for international students … international parents will greatly appreciate campus maps, orientation videos, and advice for arriving from the airport.”
The University of Hertfordshire has obviously done its homework on what the parents of prospective international students want to know. Source: Higher Education Marketing

A parent strategy requires careful consideration

The research and examples provided here underline the tremendous potential of a parent-focused marketing strategy, as well as the hard work required to set it up and maintain it for best effect. As with students, the success of the strategy will hinge on how thoughtfully designed it is and how much commitment goes into maintaining it and ensuring that parents feel respected and valued – rather than simply marketed to.

For additional background, please see:

Most Recent

  • Market snapshot: A guide to international student recruitment in Brazil Read More
  • US coalition urges Congress to take action to improve visa processing this year Read More
  • Agent survey finds growing interest in alternative destinations; many students “hedging” plans with multiple applications Read More

Most Popular

  • Canada’s foreign enrolment grew by more than 30% in 2022 Read More
  • Measuring cost of study and cost of living across study destinations Read More
  • Recruiting in the Emirates: Big goals, world-class education, and new scholarships Read More

Because you found this article interesting

Building better landing pages for international student recruitment The following feature is adapted from the 2024 edition of ICEF Insights magazine. The digital edition of the...
Read more
The art of the short: Viral video for international student recruitment The following feature is adapted from the 2024 edition of ICEF Insights magazine. The digital edition of the...
Read more
US gains greater share of international student interest amid policy changes in competitor destinations For the first time in IDP Education’s Emerging Futures research, the US has emerged as the top-choice destination...
Read more
How international students are deciding on graduate business schools QS has conducted an extensive survey exploring the motivations and preferences of international students interested in advanced business...
Read more
ChatGPT for international education marketing: What is “Prompt Engineering?” Many international education marketers are now using ChatGPT, whether it’s the free version (GPT-3) or the paid version...
Read more
New analysis projects outbound student mobility across 30 student markets A new study suggests there is a strong link between global GDP growth and outbound student mobility levels,...
Read more
Market snapshot: A guide to international student recruitment in Vietnam FAST FACTS Capital: Hanoi Population: 99,200 million (2024) Youth population: 17% of the population is aged 17–25 Median...
Read more
Demand for study abroad rising in China but students considering more destinations in 2024 The shape of Chinese outbound student mobility has been changing for years and is different again in 2024....
Read more
What are you looking for?
Quick Links